Job Description: IT Project Staff
| Field |
Detail
|
| Division |
Information Technology
|
| Department |
Information Technology
|
| Reports To |
IT Supervisor / Manager
|
| Supervises |
N/A
|
| Coordinates |
CGG Makati and Mandaluyong
|
| Prepared by |
Justin Cesar N. Aquino, Operations Director — Jan 23, 2023
|
| Reviewed by |
Lourdes P. Abayan, HRMD Director — Jan 23, 2023
|
| Approved by |
Edna S. Arevalo, Chief Operating Officer — Jan 23, 2023
|
Job Summary
The IT Project Staff's priorities are project implementation and evaluation of the company-wide management information system. Also responsible for the operating system and associated subsystems. Provides system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Identifies alternatives for optimizing computer resources.
Specific Duties and Responsibilities
IT Project Support
- Implements activities related to IT Projects.
- Gathers requirements and performs business and process analysis, including learning to perform the activities of end users.
- Creates Problem Statements, gathers evidence and proof for verification.
- Creates Action Plans to address the Problem Statement.
- Performs the activities to create the deliverables for IT Projects.
- Reports on progress and implements controls and corrections to achieve desired results.
- Identifies risks, problems, and areas for improvement.
- Trained in making cost-benefit analysis and risk management; able to present recommendations and justifications to stakeholders.
Hardware Support
- Responsible for hardware configuration of computers.
- Updates systems by improving components, layout, and design of a computer for increased efficiency.
- Expected to increase the speed and function of the computer.
Diagnose and Troubleshoot
- Helps clients (internal and external) identify problems and resolve issues.
- Includes resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support.
Software Support, Repair, Maintenance, and Improvement
- Primarily addresses technical issues relating to software implementation, function, and upgrades.
Manage Cloud Infrastructure
- Admin of various company cloud systems (Google Workspace, Nextcloud, ERPNext).
- Adds users, activates services, and manages mobile applications.
Documentation and Manuals
- Requires intensive documentation for tracking, history checking, and troubleshooting.
- Writes technical reports related to issues and problems with solutions.
- Writes manuals or produces media; establishes monitoring policies, procedures, and processes.
- Prepares training material and generates evaluation reports regarding proposed business objectives.
Trainer
- Enhances competencies of individual employees by designing and conducting training programs that boost employees' workplace performance in alliance with the company's core values and objectives.
Research
- Seeks information for various purposes using multiple data streams (internet, surveys, documents, published research).
Other
- Manages and trains On-the-Job Trainees.
- Other tasks that the IT Manager and IT Director may assign from time to time.
Job Specification
| Field |
Detail
|
| Education |
BS Information Technology / BS Computer Science / or other IT-related courses
|
| Experience |
Fresh graduate or with more experience
|
| Hours of Work |
Six (6) days a week; overtime when needed
|
| Working Condition |
Good working environment; occasionally exposed to disagreeable elements
|
| Tools & Equipment |
All IT-related tools and equipment
|
| Reports To |
Makati Office (World Centre Building, 330 Gil Puyat Ave), Mandaluyong Office (536 Calbayog St), or Cornersteel Manufacturing Plant (KM. 46 Old National Highway, Brgy. Pulo, Cabuyao, Laguna)
|
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