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• 06:54, 25 February 2026 BabiSender talk contribs created page 2026 MIS IT KRA KPI Biz Plan (Created page with "= 2026 MIS IT KRA KPI Business Plan = == IT Request Management and Turnaround Time Monitoring == '''Objective:''' Efficiently manage and resolve IT requests to ensure minimal downtime and maintain high service levels. Establish and monitor turnaround time for IT requests to enhance efficiency and service quality. === KPI === * '''Review Time:''' 3 calendar days (≈2 workdays) * '''Task Time:''' 3 calendar days (≈2 workdays) * '''Repairs & Emergencies:''' SLA < 1 da...")