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2026 MIS IT KRA KPI Biz Plan: Revision history

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20 March 2026

25 February 2026

  • curprev 06:5406:54, 25 February 2026 BabiSender talk contribs 2,441 bytes +2,441 Created page with "= 2026 MIS IT KRA KPI Business Plan = == IT Request Management and Turnaround Time Monitoring == '''Objective:''' Efficiently manage and resolve IT requests to ensure minimal downtime and maintain high service levels. Establish and monitor turnaround time for IT requests to enhance efficiency and service quality. === KPI === * '''Review Time:''' 3 calendar days (≈2 workdays) * '''Task Time:''' 3 calendar days (≈2 workdays) * '''Repairs & Emergencies:''' SLA < 1 da..."
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