View source for 2026 MIS IT KRA KPI Biz Plan

= 2026 MIS IT KRA KPI Business Plan =

== IT Request Management and Turnaround Time Monitoring ==

'''Objective:''' Efficiently manage and resolve IT requests to ensure minimal downtime and maintain high service levels. Establish and monitor turnaround time for IT requests to enhance efficiency and service quality.

=== KPI ===
* '''Review Time:''' 3 calendar days (≈2 workdays)
* '''Task Time:''' 3 calendar days (≈2 workdays)
* '''Repairs & Emergencies:''' SLA < 1 day

=== Plan / Program ===
* Daily monitoring by '''Justin, Avie, Jun, and Mike''' using ERPNext:
** [https://erp1.cornersteelsystems.com/app/task?name=%5B%22like%22%2C%22%25ITR%25%22%5D ITR List]
** [https://erp1.cornersteelsystems.com/app/dashboard-view/ITR%20DASHBOARD Dashboard]
* Ensure all tickets are assigned, acknowledged, and have receipt confirmation.
* Dashboards show SLA by category (Access, IT Equipment, Admin Services, etc.) with 4.5-day SLA targets.
* Analyze trends to reduce delays and improve workflows.

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== Secure and Protect Company Information Systems and Hardware ==

'''Objective:''' Ensure protection and continuous availability of all company IT assets through documented preventive maintenance, security protocols, and role-based accountability.

=== KPI ===
* Document IT preventive maintenance and security scope.
* Complete duty and procedure listings by '''Feb 2026'''.
* Integrate documentation into MIS IT Procedure Plan.

=== Plan / Program ===
* Maintain a [https://erp.comfac-it.com/wiki/home wiki-based documentation system].
* Consolidate Risk Management Plan + Biz Plan into one MIS Action Plan.
* Require IT sub-teams (ERPNext, Network, Support, QMS) to submit duties.
* Conduct monthly compliance checks via dashboards.

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== Notes ==

{| class="wikitable"
|-
! Note
! Detail
|-
| SLA Duration Basis
| SLA durations are logged in '''calendar days'''. To compare with working days, apply a '''1.4 multiplier''' (1 workday × 1.4 = 1.4 calendar days). Therefore, 3 calendar days ≈ 2 working days.
|}

== Related Pages ==

* [[SCA Program Plan 260320]] — Security & Compliance Assistant Program Plan v3; defines the Improvement Cycle cadence, department documentation sequence, and ISO 9001/27001 audit model that drives IT KRA/KPI targets.

== Reference Links ==

* [https://next.comfaccorp.com/f/169723 2026 MIS IT KRA KPI Biz Plan]
* [https://next.comfaccorp.com/f/73709 2026 Risk and Opportunities]
* [https://docs.google.com/spreadsheets/d/19_AjOFAdVgNHF42QUCs8KcC6LNzyf340f_zWQnY1vYk/edit?gid=1459534687#gid=1459534687 251027 Cornersteel Users]
* [https://next.comfaccorp.com/s/qtpzGJbZaxjNAHt 2024 Audit Findings – No Risk and Opportunities Plan]