Troubleshooting: Access & Permission Issues

If you are experiencing trouble finding specific pages, or receiving the error "Only administrators can make changes" even though you already have administrator or super administrator privileges, you likely need to set up Two-Factor Authentication (2FA) first.

Why Does This Happen?

This wiki requires Two-Factor Authentication (2FA) to be enabled before administrator-level permissions are fully activated. Without 2FA, your admin or super admin account will have restricted access — you may be unable to edit protected pages or perform administrative actions.

Step-by-Step: Setting Up Two-Factor Authentication

Log in to your account as usual.
Go to Special:Preferences (click your username in the top-right corner, then select Preferences).
Navigate to the User profile tab, then scroll down to the Two-factor authentication section.
Click Enable next to the authenticator app option.
Use an authenticator app (such as Google Authenticator, Microsoft Authenticator, or Authy) to scan the QR code displayed.
Enter the 6-digit verification code generated by your app to confirm setup.
Save your scratch codes in a safe place — these are your backup codes if you lose access to your device.
Click Submit to complete the setup.

Once 2FA is enabled, log out and log back in. You will be prompted to enter your 2FA code on login. After re-authenticating, your administrator permissions will be fully active.

Still Having Trouble?

If you have set up 2FA and are still experiencing access issues, check the following:

Confirm that your account has been granted the correct user group (Administrator or Super Administrator) by a bureaucrat.
Try clearing your browser cache and logging in again.
Check Special:ListGroupRights to verify the permissions associated with your role.
Contact a wiki bureaucrat or system administrator for further assistance.

Related Pages

Special:Preferences — Manage your account settings and enable 2FA
Special:ListUsers — View user accounts and their groups
Special:ListGroupRights — View permissions for each user group
Help:Administrators — General guide for administrators

If you continue to experience issues, please reach out to your wiki administrator.