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= 8D-OP-01: Eight Discipline (8D) Problem Solving Procedure =

''Revised for Clarity''

'''Document Control:''' 8D-OP-01 | Rev. 0 | Effective: 30-Oct-2017 | Prepared by: IMS | Approved by: Top Management

[https://next.comfaccorp.com/s/MgENbcMPSZxmgRe CGG 8D Form Download]

== 1. Objective ==

Establish a systematic, team-based approach for identifying, analyzing, correcting, and preventing problems or nonconformities in products, services, and processes.

== 2. Scope ==

Applies to all forms of nonconformity and complaints involving:

* Products and Services
* Fit-out category issues
* Installation work
* Customer Complaints
* Internal Complaints
* Audit findings (External and Internal)
* Any unmet target, objective, or procedural lapse

'''Note:''' Customer-requested changes to conforming products/services are '''not''' considered nonconformities.

== 3. Definitions ==

* '''Nonconformity:''' Deviation from agreed specifications or standards.
* '''Recurrence:''' Repetition of a problem due to misidentification of the root cause.
* '''PNC:''' Product Nonconformity
* '''IC:''' Internal Complaint
* '''CC:''' Customer Complaint
* '''Executive Summary:''' Summary of actions and results achieved through problem-solving.
* '''Discretion:''' IMS Team and Top Management determine if a problem warrants an 8D, based on impact and complexity.

== 4. References ==

* Process Control Charts
* Production Work Instructions
* CNCP-F01: Delivery Nonconformance Report
* CNCP-F02: Customer Complaint / Product Nonconformity Report
* CNCP-F03: Complaints / Nonconformity Action Log
* CA-OP-01: Corrective Action Procedure
* CF-OP-01: Handling Customer Complaints

== 5. Responsibilities ==

{| class="wikitable"
! Role !! Responsibility
|-
| '''Top Management / Directors''' || Monitor complaint resolution and intervene if closure is delayed.
|-
| '''All Departments''' || May raise issues using the 8D form or monitoring sheet.
|-
| '''Department Head / Supervisor''' || Default '''Team Leader'''.
|-
| '''Department Manager''' || Default '''Team Champion'''.
|-
| '''IMS Team''' || Assigns 8D teams, ensures process compliance, and maintains monitoring.
|-
| '''8D Team''' || Performs analysis, implements corrective/preventive actions, and reports results.
|-
| '''Management Representative (MR)''' || Reviews and approves the final report.
|}

== 6. Procedure ==

=== 6.1 Completing the 8D Form ===

{| class="wikitable"
! Discipline !! Description
|-
| '''D0 – Problem Awareness & Preparation''' || Identify issue, assign CAPA number, define ownership, and document references (e.g., SO, JO, ARF, NCR, CC, IC). Include details such as area, quantity, date/time, and short description.
|-
| '''D1 – Problem Description''' || Describe the issue using '''5W+2H''' (What, When, Where, Who, Why, How Many, How Much). Attach visuals (photos, flowcharts).
|-
| '''D2 – Team Formation''' || MR designates a cross-functional team to gather and analyze data.
|-
| '''D3 – Containment Actions''' || Define immediate steps to control impact and prevent escalation.
|-
| '''D4 – Root Cause Analysis''' || Identify '''Problem Cause''' (why it occurred) and '''Escape Cause''' (why it wasn't detected).
|-
| '''D5 – Corrective Actions''' || Define and verify short-term corrective actions.
|-
| '''D6 – Implementation & Validation''' || Execute and validate actions using measurable data (e.g., reduced defects, increased yield, zero recurrence).
|-
| '''D7 – Preventive Actions''' || Update processes, FMEA, risk analysis, or parameters to prevent recurrence.
|-
| '''D8 – Closure & Recognition''' || Summarize findings and results. Submit to Top Management for review and recognition of team efforts.
|}

=== 6.2 General Procedures ===

==== A. Customer Complaint Handling ====

* Applies to post-handover issues not covered in punch lists.
* Reporter completes D0 and D1, then submits to IMS.
* IMS assigns a team and sends the file for completion.
* Team has '''1 week''' to complete the 8D report, including corrective and preventive actions.
* Unresolved reports after 1 week may be subject to disciplinary review (with due process).

==== B. Internal Complaints (within CSC) ====

* '''8D Required:''' For major incidents (e.g., line stoppage, reworks, repeated PNCs, or issues requiring >0.5 man-day effort).
* '''No 8D Needed:''' Minor issues logged in the complaint master list; still require root cause and corrective actions.

==== C. Performance Review ====

* IMS issues a '''Monthly 8D Performance Report''' to Top Management summarizing open, closed, and overdue actions.

== 7. Documentation ==

# Completed 8D Reports (with attachments) must be archived by SSD for '''3 years'''.
# '''Document Numbering Format:'''
#: <code>YY-MM-CSC-[Code]-####</code>
#* Year (e.g., 17 → 2017)
#* Month (e.g., 09 → September)
#* CSC Site (P: Plant, M: Makati, C: Calbayog)
#* Type (CC: Customer Complaint, IC: Internal Complaint, etc.)
#* Series (0001…)

== 8. Clarity Improvements ==

* Simplified and unified terminology (removed redundancy and old phrasing).
* Clarified responsibility roles (Champion vs. Leader distinction).
* Added structured tables for readability.
* Aligned formatting for consistency with current Comfac-iT QMS style.
* Updated example numbering format for clarity.

[[Category:QMS]]
[[Category:Procedures]]
[[Category:IMS]]
[[Category:Comfac]]

8D (Eight Discipline) Problem Solving Procedure - Revision history