View source for Troubleshooting: Access & Permission Issues

== Access & Permission Issues ==

If you are experiencing trouble finding specific pages, or receiving the error "Only administrators can make changes" even though you already have administrator or super administrator privileges, you likely need to set up '''Two-Factor Authentication (2FA)''' first.

=== Why Does This Happen? ===

This wiki requires Two-Factor Authentication (2FA) to be enabled before administrator-level permissions are fully activated. Without 2FA, your admin or super admin account will have restricted access — you may be unable to edit protected pages or perform administrative actions.

=== Step-by-Step: Setting Up Two-Factor Authentication ===

# Log in to your account as usual.
# Go to [[Special:Preferences]] (click your username in the top-right corner, then select ''Preferences'').
# Navigate to the '''User profile''' tab, then scroll down to the '''Two-factor authentication''' section.
# Click '''Enable''' next to the authenticator app option.
# Use an authenticator app (such as Google Authenticator, Microsoft Authenticator, or Authy) to scan the QR code displayed.
# Enter the '''6-digit verification code''' generated by your app to confirm setup.
# Save your scratch codes in a safe place — these are your backup codes if you lose access to your device.
# Click '''Submit''' to complete the setup.

Once 2FA is enabled, log out and log back in. You will be prompted to enter your 2FA code on login. After re-authenticating, your administrator permissions will be fully active.

=== Still Having Trouble? ===

If you have set up 2FA and are still experiencing access issues, check the following:

* Confirm that your account has been granted the correct user group ('''Administrator''' or '''Super Administrator''') by a bureaucrat.
* Try clearing your browser cache and logging in again.
* Check [[Special:ListGroupRights]] to verify the permissions associated with your role.
* Contact a wiki bureaucrat or system administrator for further assistance.

=== Related Pages ===

* [[Special:Preferences]] — Manage your account settings and enable 2FA
* [[Special:ListUsers]] — View user accounts and their groups
* [[Special:ListGroupRights]] — View permissions for each user group

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''If you continue to experience issues, please reach out to your wiki administrator.''